Privacy Policy

Last updated:

FlowHelper Support Widget ("FlowHelper", "we", "our") provides a website chat widget and owner portal for local service businesses. This Privacy Policy explains how information is collected and used when the widget is installed on a customer’s website.

What information is collected

• Conversation data (messages submitted through the widget).
• Contact details that a visitor voluntarily provides, such as name and phone number (lead capture).
• Basic technical data such as timestamps, browser metadata, and IP address (for security and abuse prevention).

How information is used

• To respond to visitor questions via the chat widget.
• To deliver leads to the business owner in the owner portal.
• To prevent abuse, spam, and attacks (rate limiting and security logging).
• To improve product quality and reliability.

What we do not do

• We do not sell visitor contact information.
• We do not intentionally collect sensitive personal data (e.g., payment card numbers, government IDs).
• We do not provide public access to owner/admin tools through the widget.

Data retention

Conversation logs and lead details may be retained to support the business workflow (follow‑up, quoting, scheduling). Retention duration depends on the business and deployment configuration.

Security

FlowHelper uses secure defaults designed to protect customer data and prevent unauthorized access, including separation between public widget routes and owner/admin routes.

Your choices

If you are a visitor and want your information removed, contact the business directly. If you are the business owner, contact support to request deletion guidance.

Contact

For privacy questions, contact: